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Retail Operations Manager

Totara Hardware·Tauranga, Bay of Plenty·NZ$100,000 - NZ$135,000
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Job details

Pay: NZ$100,000 - NZ$135,000
Job type: Full-time
Location type: Onsite
Location: Tauranga, Bay of Plenty, New Zealand

Full job description

We are hiring a Retail Operations Manager to join Totara Hardware in Tauranga.

About Totara Hardware

Totara Hardware is a family-owned retail and customer service business based in Tauranga. Founded in 2015, we run 2 locations in the Bay of Plenty and employ a tight team that values doing the work well over scale.

About the role

You will run the store: sales targets, wage costs, stock and shrinkage, visual standards, recruitment and training, and the customer experience. You will lead supervisors and a team of up to 40 across a seven-day roster and report weekly to the area manager.

What you will bring

Four plus years in retail with two plus managing a store. Proven track record against sales and wage-cost targets. Strong people leadership and merchandising eye. Comfortable with POS, rostering and stock systems.

Interested? Apply through this listing. First-round interviews typically happen within 10 working days.

Required Qualifications

  • Four plus years in retail with two plus managing a store or category
  • Proven results against sales, wage and shrinkage targets
  • Comfortable with POS, rostering and stock systems
  • Experience recruiting, rostering and developing a team

Benefits

  • Company vehicle for area roles
  • KiwiSaver employer contributions and health insurance
  • Salary plus quarterly bonus on store performance
  • Staff discount across the group

Posted on September 9, 2026

Expires on March 8, 2027

Job ID: d129f24d-7b5c-46aa-b3ce-9638e3721f7e